4 articles in Tracking orders:
- How can I track my order?
Click on the Order History link located on the top-right corner of our bookstore's page. Then, click on your order ID to find latest order status. If you have chosen Office or Home Delivery, tracking number will be published within 24 hours of dispatch date.
- I have not received my order yet
It may take up to 7 working days to get your books. Public Holidays, Saturdays and Sundays are not considered working days. If you have not received your book after 8 working days, please contact us immediately. You need to provide us with your Transaction ID. You may also go to your Order History (login required to access page) page to check latest order status, tracking number, etc
- Where is my tracking number?
You can go to Order History and select the order you wish to check. Tracking number can be found on the transaction detail page. Please note that tracking number will only be available around 4-5 working days after purchase date. Once you have your tracking number published, you can expect to receive your books within 24-48 hours.
- My book is backordered. What does this mean?
A book's stock level is updated everyday around night time and it may change by the time you purchased that particular book. As such sometimes when you buy low-stock items (can happen to in-stock items but this is very rare), our system may notify you that that book is backordered. This means that the book has run out of stock and will not be delivered in 4-7 working days. When will it be delivered?As soon as the book becomes in-stock, we will deliver it to you (usually within 2-4 weeks). If your order consists of other books, those books will be delivered first (or sent to shop if you chose Self-Collection) and the backordered book separately on a later date, at no...