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        <title>Featured articles</title>
        <description>This is latest featured article list from KnowledgeBase</description>
        <link>http://www.opentrolleyhelp.com</link>
        <lastBuildDate>Tue, 18 Jun 2013 14:24:36 +0100</lastBuildDate>
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        <item>
            <title>I need books urgently. Can I come to your shop and self-collect them today?</title>
            <link>http://www.opentrolleyhelp.com/index.php?articleId=18&amp;categoryId=23&amp;pageId=3</link>
            <description>We regret that we do not store unpaid books in our office or collection point. All orders should be paid for online and will be delivered within our standard delivery time of 4-7 working days We apologize that we are not able to process any order quicker than our standard...</description>
        </item>
        <item>
            <title>I have not received my order yet</title>
            <link>http://www.opentrolleyhelp.com/index.php?articleId=36&amp;categoryId=26&amp;pageId=3</link>
            <description>It may take up to 7 working days to get your books. Public Holidays, Saturdays and Sundays are not considered working days. If you have not received your book after 8 working days, please contact us immediately. You need to provide us with your Transaction ID.
You may also go to...</description>
        </item>
        <item>
            <title>I'm not home when the courier came</title>
            <link>http://www.opentrolleyhelp.com/index.php?articleId=40&amp;categoryId=28&amp;pageId=3</link>
            <description>Before attempting delivery, the courier will usually call your contact number to ensure you are home. If you are not, you may take this opportunity to tell him/her when is the suitable time to deliver.
In the event you did not pick up his call, he will visit your place nonetheless....</description>
        </item>
        <item>
            <title>Is my order ready for collection?</title>
            <link>http://www.opentrolleyhelp.com/index.php?articleId=41&amp;categoryId=29&amp;pageId=3</link>
            <description>Please check the Order History page to determine if the books are already at Toy Outpost. For further enquiries, please contact us at customers@opentrolley.com.sg.</description>
        </item>
        <item>
            <title>When will a Restocking item become In-stock?</title>
            <link>http://www.opentrolleyhelp.com/index.php?articleId=52&amp;categoryId=30&amp;pageId=3</link>
            <description>
A Restocking item may have an Estimated Delivery Date (EDD) shown on it's page. 
This date provides a rough indication on when you can expect to receive this book should you buy it now. 
However, not all books have EDD information available. 
For books without EDD, they will usually becomes...</description>
        </item>
        <item>
            <title>I am overseas but want to send books to someone in Singapore</title>
            <link>http://www.opentrolleyhelp.com/index.php?articleId=53&amp;categoryId=23&amp;pageId=3</link>
            <description>First, you need to register an account with us.If you do not have a Singapore address, register with your overseas address but select Singapore as your country. The registration form only has Singapore option.
After you added all the books into cart, checkout.
On checkout page, change the following:

Recipient's name
Delivery address (change...</description>
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